Shipping and return policy

Below is the contractual document that will govern the contracting of products and services through the website, owned by PuroBoho (hereinafter the provider).
Acceptance of this document implies that the user:

  • You have read, understand and understand what is stated here.
  • That he is a person with sufficient capacity to hire.
  • That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider’s website
The provider reserves the right to unilaterally modify these conditions, without affecting the goods or promotions that were acquired prior to the modification.

Identity of the parties
On the one hand, the provider of the goods or services contracted by the user is PuroBoho, with registered office in Marbella, Spain, (hereinafter PuroBoho) and on the other hand, the user, registered on the website using a username and password, for which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as well as the data recorded on credit cards or other means of payment used during the contracting process.

Purpose of the Contract
The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the user at the time when he accepts the corresponding box during the online contracting process.
The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product or service.

Contractual obligations
The products that appear for sale on this website are offered for sale in Spain (Peninsula, Balearic Islands, Andorra, Austria, Bulgaria, Belgium, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and the United Kingdom.
The contractual procedure may be carried out in Spanish and English. If it could be carried out in another language, it will be indicated before starting the contractual procedure.
In order to access the services offered by the provider, the user must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required.
The user will select a username and password, committing to make diligent use of them, and not to make them available to third parties, as well as to inform the provider of the loss or theft of them or of possible access by an unauthorized third party, in such a way that he proceeds to the immediate blocking.
The user may not choose as a username words that have as their purpose, confusing others by identifying the latter as an integral member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or to the demands of morality and good customs.
Once the user’s account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
Summary of the order. The breakdown of the products and services requested will be shown, the quantity of each item may be modified or one may be deleted. The unit and total amounts as well as the breakdown of taxes will be indicated.
Login or User Registration. Registration is necessary if the registration has not been made before, it can be done and a confirmation of the registration will be sent to the email address indicated on the registration.
Delivery and billing address: the delivery and billing addresses associated with the registered user are indicated, a new address can be modified or added if desired.
Acceptance of the general conditions of sale.
Payment Method. A payment method will be selected from those available. In the case of secure electronic means of payment, such as payment by credit card, you can be directed to a secure site or external payment gateway to proceed with the payment securely.
Order confirmation. With the order confirmation, an email with all the order details will be sent to the user’s email address.

In any case, the provider’s contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the features, price, payment method, shipping and billing addresses and date of contracting.

Price, taxes and payment methods
The prices indicated on all PuroBoho products are shown in euros (€) and include Value Added Tax (VAT). In case of making a purchase from the Canary Islands, Ceuta or Melilla, VAT will not apply at the time of placing the order, and the recipient must pay the taxes required at customs at the time of picking up the goods.
In case of making a purchase from any country of the European Union, VAT will be applied to intra-community delivery, unless the recipient provides an intra-community fiscal taxation number.
For its part, the purchase from any other third country will not accrue VAT, since it is an export. In the latter case, the recipient must pay the taxes required at customs at the time of picking up the goods.
If there are additional shipping costs or payment methods, they will be added to the purchase summary before making the payment.
The prices applicable to each product will be those published on the website, and automatically applied by the contracting process in the last phase of it. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be communicated in advance to users.
Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice may be downloaded by the user through the “History and detail of my orders” section within the “My account” section that the user can access once validated in the system.
PuroBoho accepts payments via PayPal, bank cards or Bizum.

Delivery of orders
The delivery of orders will be made to the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for that purpose, such as the absence of the recipient.
Without prejudice to the foregoing, the provider must take the measures required of a diligent trader so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the consignee, so no responsibility can be attributed against the provider.
Shipments of orders placed in the online store will be made through courier companies.
In domestic shipments, the delivery of the order will be made in 2 to 7 working days.
In Europe, the delivery of the order will be made in 8 to 15 working days.
In South America, the delivery of the order will be made in 2 to 4 working weeks.
Shipping costs will appear with due separation in the final sale price on all orders.
If you have not received the package within 10 working days from the date of delivery of your order, please contact us through the contact e-mail
Shipping costs will appear with due separation in the final sale price on all orders.
It is the customer’s responsibility to be aware of any fees or surcharges applied by their country, and it is their sole responsibility to pay these fees or surcharges. By buying a product in this store you are accepting this policy.
Once the order leaves the warehouses, an email will be sent to the customer notifying them that their order has been shipped, along with the information provided by the courier company to track it.
The customer must notify PuroBoho of cases of non-receipt of orders longer than 10 business days, through the email account
For any other information about the order, the user will have the email specified above. In any case, the user must indicate in the subject line of the message or to the teleoperator, the order number that was assigned to him and indicated in the purchase confirmation email.
When the user receives his order, he must verify that everything is in accordance with the request. If there is any discrepancy or incident with the order, you must contact PuroBoho in the contact email, leaving your personal data, order number and reflecting the matter. Within a maximum period of 5 working days, the provider will contact the user to solve the incident.

Exchanges and returns. Right of withdrawal.
If once the purchase is received, the user is not satisfied, PuroBoho allows the return within fourteen (14) days, starting from the date of its receipt as long as the garment has not been used or damaged. Thus, PuroBoho will not be able to accept exchanges or returns of damaged or used garments or without their original packaging, as long as it is not a Tara.
The change of one model to a different one will not be allowed, only the change of size of the same product will be allowed. In the event that the user would like to exchange one item for another, they must return it for a refund and make a new purchase.
The right of withdrawal may not apply to customized products or that for reasons of hygiene or other legally contemplated exceptions are not susceptible to this right.
All orders that are subject to return must include the return form on our website, which must be completed on it and sent online, in the event that the return is accepted, it must be printed and attached with the corresponding return of the merchandise.
The exchange or return may be made by mail (it is advisable to send it by registered mail or with acknowledgement of receipt) to the address that PuroBoho provides for this purpose in the return process.
In the case of changes and/or returns by mail, the change of size or return for reimbursement of the purchased products may be made by ordinary mail. Any return must be made in its original packaging and with the return form duly completed.
Once the products have been received, PuroBoho will verify that they are in good condition and will proceed to send the required size, if a return has been requested for exchange, or will ask the corresponding Credit Institution to proceed to reverse the charge on the credit card used, if the return has been requested for refund. The shipping costs of the products, which you want to exchange or return, by mail or courier, will be borne by the user and in no case will PuroBoho accept returns sent at postage due.
In the event that PuroBoho has mistakenly sent an item different from the one requested, the provider, once the error has been verified, will solve the incident with the shipment of the appropriate product, paying the proportional part of the shipping costs (round trip) corresponding to the wrong product, upon request to the user of proof of the costs of the return shipment.
In the case of changes and/or returns of orders and in order to correctly process the exchange or return of the desired garments, the user must print the return form that he will find on the PuroBoho website. Once the form is printed, the customer must attach it to its return.

No liability for damages (including those caused during transport) will not be accepted or held unless the user notifies it via email or phone to the provider before fourteen (14) calendar days after the date of receipt of the products.
No claims will be accepted nor will there be liability for products that differ in quantity or specifications from those given to the user unless the user notifies it via email before fourteen (14) days from the date of receipt of them.
In the case of manufacturers that offer direct support and warranty services, the user accepts the obligation to contact them in case of any claim.

Liability regime
PuroBoho will only be liable for damages that the user may suffer as a result of the use of the online store when such damages are attributable to a malicious action of this company. The user acknowledges and accepts that the use of the online store, as well as the acquisition of the products offered in it, is carried out at his entire risk and responsibility.
PuroBoho is not responsible for any damages that may arise from, but not limited to. (I) Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational operation of this electronic system or in the computer devices and equipment of users, motivated by causes beyond the control of PuroBoho, that prevent or delay the provision of services or navigation through the System; (II) Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems; (III) That may be caused by third parties through illegitimate interference outside the control of the store and that are not attributable to PuroBoho; (IV) The divergences in the information, documentation and/or other content of the store that may exist between the electronic version and the printed version; (V) The impossibility of providing the Service or allowing access for reasons not attributable to PuroBoho, due to the user, third parties, or cases of force majeure.
PuroBoho does not control, in general, the use that users make of the store. In particular, it does not guarantee under any circumstances that users use the Service in accordance with the law, these General Conditions, generally accepted morality and good customs and public order, nor that they do so diligently and prudently.

Data security and confidentiality
All the information provided by PuroBoho users will be used only to process purchase orders, and to facilitate the navigation and purchase of PuroBoho items.
Cookies are small data files that are hosted on the terminal of the user who visits our website and that contain certain information related to the visit. This website uses cookies only for the purpose of facilitating the user’s navigation and in no case is it possible to associate these cookies with specific personal data or identify the user through them. However, the user has the possibility, existing in most web browsers, to disable cookies.
PuroBoho guarantees that the data provided by customers will not be shared with third parties or companies.
The data provided will be collected on the PuroBoho server through an SSL protocol and its transmission will be carried out in encrypted form guaranteeing the confidentiality of the same. The server automatically recognizes: the IP address, date and time of entry and exit of the website, as well as the files you have downloaded.
The personal data received will be treated in accordance with Organic Law 15/99 of December 13 on the Protection of Personal Data and other concordant regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form, or by e-mail.

Applicable guarantees
All products offered through the website are completely original, unless otherwise indicated in their description.
The color of the products that appear on the screen may be subject to variations depending on the quality of the user’s monitor. In this sense, PuroBoho cannot guarantee that the colors that appear on the user’s monitor faithfully conform to reality.

Intellectual and industrial property
All the contents of the website, unless otherwise indicated, are the exclusive property of the owner of the website or of third parties and, by way of example, but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the website. Likewise, all trade names, trademarks or distinctive signs of any kind contained on the website are protected by law. The owner of the website does not grant any type of license or authorization for personal use to the user on his intellectual and industrial property rights or on any other right related to his website and the services offered on it. Therefore, the user recognizes that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of the intellectual and / or industrial property rights of the owner of the website or the owner of the same.

Use of the website
The user undertakes not to make any improper use of this website such as Is the intentional introduction of viruses, Trojan horses, worms or any programs or Harmful and harmful software for the PuroBoho system, as well as non-access attempts Authorized to the PuroBoho server, computers, devices and databases. Failure to comply with This stipulation may entail the commission of criminal offenses defined by the Current legislation on the subject.

Applicable law and jurisdiction
The activity carried out through the PuroBoho website is subject to current Spanish legislation, being applicable, among others, Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights that adapts Spanish legislation to the General Data Protection Regulation of the European Union. Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, Civil Code; and Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for Consumers and Users and other complementary laws.
The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of Malaga.
In the event that the user has his domicile outside Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of Málaga (Spain).